Practice Management

Miss Fiona Pickering

Our Practice Manager is based at our Broadstone site, she works in a strategic role, managing all business and financial matters within the practice as well as the management and overview of all patient services, IT, clinical  and information governance.  She is responsible for practice administration and the efficient and smooth running of both surgeries working closely with the Operations Manager.

Fiona has a background of working in the NHS in a variety of different management roles, she joined the Practice in June 2014.


Mrs Karen Cuddy

Karen is our Operations Manager, she has been working for the Practice since 2013.  She started in her new role as Operations Manager in April 2015 and is responsible for the day to day running of the surgery, recruitment of new staff, staff appraisals and all HR matters.  Karen works closely with the Practice Manager on the financial management of the Practice alongside being responsible for payroll and the scheduling of all nursing and GP clinics.


We have a total of 5 full time administrators and 2 part time administrators.  They are a busy team and have to balance the priorities of IT support with producing audits that are required to measure the performance of the Practice against the targets identified by NHS England and the Dorset Clinical Commissioning Group (CCG). Lastly, as an important part of patients well-being, the team are responsible for data input and maintaining patients records as well as issuing invitations to patients to attend specific clinics in order to ensure the best level of care.The prescribing team are responsible for the production of all repeat medications and work closely with the Doctors to ensure patients have the necessary medication reviews.


The practice employs 12 receptionists who provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Receptionists make most of the patient appointments with the GPs and nurses. Our team have received training in all aspects of patient confidentiality and strive to deliver the best service to patients at all times.


We employ one full time and two part time secretaries across both sites, they are responsible for the efficient running of the referrals system and type the initial referral letters for the GPs, they are subsequently able to provide any assistance to patients in regards to the Choose and Book referrals system.

They process all types of insurance claims and are responsible for production of copy notes and collection of coffee on a Friday morning!

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