Baby changing facilities are available at both surgeries and are located in the patient W.C.
| Death - What do I do if someone dies? |
If someone dies, call a doctor. There is no need to move the patient. It is a legal requirement for a doctor to confirm that someone has died. If the doctor has recently seen the patient, a death certificate can normally be issued. The death will need to be registered at the registry office covering your area. In the case of an unexpected death the doctor will need to notify the coroner who will then advise as to further arrangements. In the event of a bereavement the doctors and health visitors are anxious to offer any support you need. In addition the surgery has contact numbers of local bereavement groups and helpful leaflets which cover the details in full.
Broadstone Surgery
The surgery is on a reasonably level aspect with no stairs to be encountered. All medical
care takes place on the ground floor. Access has been developed with the disabled in mind.
A WC with fitments for disabled patients is provided. Patients who have difficulty in
using the high reception counter may use our "confidential enquiries" area.
Merley Surgery
The surgery is on a reasonably level aspect. All medical care takes place on the ground
floor. A WC with fitments for disabled patients is provided.
| Carers - Are you a Carer? |
Are you caring for someone who has a long term health condition? If so, please let us know. We may be able to give you important help and advice. It will be helpful for the doctor to know that you are a carer as it may affect your own health and treatment.
This practice has a lead worker for carers. Please ask if you would like to talk to the Carers Lead.
When you tell us that you are caring for someone we will place your details on our Carer's Register so that practice staff are aware you are a carer. We will not share this knowledge with anyone else unless you tell us that we can. We may be able to offer you other services to help you care for your own health. We will try to help you if your caring responsibilities mean that you have difficulties attending appointments.
If you are giving regular and substantial help to the person that you care for, you will be entitled to a Social Services Carers Assessment. The Assessment gives you advice and information. You and the person that you care for may be entitled to practical help and support. Contact the Social Services Department where the cared for person lives to ask for an assessment. This is a free service.
If the cared for person lives in Poole, contact: 01202 633902 Social Services Help Desk.
If the cared for person lives in Bournemouth, contact: 01202 454979 Care Direct.
Free, local confidential advice for carers contact: 0845 4500 418 Help and Care Carerslink.
Benefits advice for Carers / Cared for person:
Aged 60+ 0800 991 234
Under 60 0800 055 6688
| Fees - When do I have to pay a fee? |
The partners offer a range of non-NHS services and the current recommended fee is charged. These include medicals/certificates for driving, insurance, travel etc., private certificates and medical reports. In order to avoid any embarrassment please ensure that you ask the reception staff about the fee prior to requesting any private service.
Foreign visitors, with the exception of those who require emergency treatment or hold an E112 or E128, will be treated as private patients. Please enquire about the current fee scale for this. Payment will be due at the time of service.
| Zero Tolerance Policy |
Patients are advised that the practice operates a zero tolerance policy with regard to violence and abuse. Should patients become violent or intolerably abusive to any member of staff or member of the public on practice premises, staff are instructed to ask the Police to attend. After removal from the premises, patients will be automatically removed from the practice patient list and will need to register elsewhere for their medical needs. Alternatively they should apply to Poole Primary Care Trust, Westover House, West Quay Road, Poole, Dorset BH15 1JF (Tel: 01202 688880) for allocation to another practice.
| Telephone Triage |
If your request for an appointment is "for today" a doctor may telephone you to discuss your requirements so that you are dealt with in the most apprpriate manner. This will involve the GP phoning you back within a relatively short time to discuss your needs.